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Shipments and returns

Your pack shipment

Packages are delivered within the time frame indicated using the shipment method selected in the checkout screen. We are closed during Bank Holidays.
Home Deliveries are available in some areas. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Delays and loss

Sometimes delays happen as a result of supplier issues, shipment exceptions, and other reasons beyond our control. Only delays that are 50% longer than the estimated shipment time may be canceled at the buyer’s request. Delays less than 50% may be canceled if the products have not shipped. Lost items are covered by letsgooman.com up to the purchase price.

Returns

Returns are accepted for up to 10 days from Ready date. Any items returned after 10 days will not be accepted. Returns that are a result of damaged items are refunded at 100%. Returns of unwanted items are charged the cost of return shipping to the supplier.